Sharma,Vikram. (2013). Total quality management. IBH.
Cita Chicago (17th ed.)Sharma,Vikram. Total Quality Management. Ahmedabad: IBH, 2013.
Cita MLA (9th ed.)Sharma,Vikram. Total Quality Management. IBH, 2013.
Atenció: Aquestes cites poden no estar 100% correctes.