Mullick, N. (2016). Customer relationship management. Oxford University Press.
Čikaški stil citiranja (17. izdanje)Mullick, N.H. Customer Relationship Management. New Delhi: Oxford University Press, 2016.
MLA način citiranja (9. izdanje)Mullick, N.H. Customer Relationship Management. Oxford University Press, 2016.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.