Prior, D. D. B. (2024). Customer relationship management: Concepts, application & technologies (5th.). Routledge.
Čikaški stil citiranja (17. izdanje)Prior, Daniel D: Buttle. Customer Relationship Management: Concepts, Application & Technologies. 5th. London, New York: Routledge, 2024.
MLA način citiranja (9. izdanje)Prior, Daniel D: Buttle. Customer Relationship Management: Concepts, Application & Technologies. 5th. Routledge, 2024.
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