APA-referens (7:e uppl.)

Prior, D. D. B. (2024). Customer relationship management: Concepts, application & technologies (5th.). Routledge.

Chicago-referens (17:e uppl.)

Prior, Daniel D: Buttle. Customer Relationship Management: Concepts, Application & Technologies. 5th. London, New York: Routledge, 2024.

MLA-referens (9:e uppl.)

Prior, Daniel D: Buttle. Customer Relationship Management: Concepts, Application & Technologies. 5th. Routledge, 2024.