Dey, B. (2005). Business Process Reegineering and Change Management. Biztantra.
Cita Chicago (17th ed.)Dey, B.R. Business Process Reegineering and Change Management. Biztantra, 2005.
Cita MLA (9th ed.)Dey, B.R. Business Process Reegineering and Change Management. Biztantra, 2005.
Atenció: Aquestes cites poden no estar 100% correctes.