Dey, B. (2005). Business Process Reegineering and Change Management. Biztantra.
Cita Chicago Style (17a ed.)Dey, B.R. Business Process Reegineering and Change Management. Biztantra, 2005.
Cita MLA (9a ed.)Dey, B.R. Business Process Reegineering and Change Management. Biztantra, 2005.
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