Cita APA (7a ed.)

Greenberg, P. (2004). CRM at the Speed of Light (3rd.). Tata Mcgraw Hill pub. co.

Cita Chicago Style (17a ed.)

Greenberg, Paul. CRM at the Speed of Light. 3rd. New Dehli: Tata Mcgraw Hill pub. co, 2004.

Cita MLA (9a ed.)

Greenberg, Paul. CRM at the Speed of Light. 3rd. Tata Mcgraw Hill pub. co, 2004.