Style de citation APA (7e éd.)

Zeithaml, V. A. (2013). Services Marketing (6th.). McGraw Hill.

Style de citation Chicago (17e éd.)

Zeithaml, Valarie A. Services Marketing. 6th. New Delhi: McGraw Hill, 2013.

Style de citation MLA (9e éd.)

Zeithaml, Valarie A. Services Marketing. 6th. McGraw Hill, 2013.