Cita APA (7th ed.)

Belding, S. (2005). Dealing with the Customer from Hell. Kogan Page.

Cita Chicago (17th ed.)

Belding, Shaun. Dealing with the Customer from Hell. London: Kogan Page, 2005.

Cita MLA (9th ed.)

Belding, Shaun. Dealing with the Customer from Hell. Kogan Page, 2005.