Belding, S. (2005). Dealing with the Customer from Hell. Kogan Page.
Dyfyniad Arddull ChicagoBelding, Shaun. Dealing with the Customer from Hell. London: Kogan Page, 2005.
Dyfyniad MLABelding, Shaun. Dealing with the Customer from Hell. Kogan Page, 2005.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.