Cita APA (7a ed.)

Belding, S. (2005). Dealing with the Customer from Hell. Kogan Page.

Cita Chicago Style (17a ed.)

Belding, Shaun. Dealing with the Customer from Hell. London: Kogan Page, 2005.

Cita MLA (9a ed.)

Belding, Shaun. Dealing with the Customer from Hell. Kogan Page, 2005.