Belding, S. (2005). Dealing with the Customer from Hell. Kogan Page.
Citación estilo ChicagoBelding, Shaun. Dealing with the Customer from Hell. London: Kogan Page, 2005.
Cita MLABelding, Shaun. Dealing with the Customer from Hell. Kogan Page, 2005.
Warning: These citations may not always be 100% accurate.