Belding, S. (2005). Dealing with the Customer from Hell. Kogan Page.
Chicago-čujuhus (17. p.)Belding, Shaun. Dealing with the Customer from Hell. London: Kogan Page, 2005.
MLA-čujuhus (9. p.)Belding, Shaun. Dealing with the Customer from Hell. Kogan Page, 2005.
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