APA-referens (7:e uppl.)

Belding, S. (2005). Dealing with the Customer from Hell. Kogan Page.

Chicago-referens (17:e uppl.)

Belding, Shaun. Dealing with the Customer from Hell. London: Kogan Page, 2005.

MLA-referens (9:e uppl.)

Belding, Shaun. Dealing with the Customer from Hell. Kogan Page, 2005.