Besterfield, D. H. Total Quality Management (3rd.). Pearson.
Cita Chicago (17th ed.)Besterfield, Dale H. Total Quality Management. 3rd. Pearson.
Cita MLA (9th ed.)Besterfield, Dale H. Total Quality Management. 3rd. Pearson.
Atenció: Aquestes cites poden no estar 100% correctes.