Besterfield, D. H. Total Quality Management (3rd.). Pearson.
Chicagoスタイル(17版)引用形式Besterfield, Dale H. Total Quality Management. 3rd. Pearson.
MLA(9版)引用形式Besterfield, Dale H. Total Quality Management. 3rd. Pearson.
警告: この引用は必ずしも正確ではありません.
APA(7版)引用形式