Besterfield, D. H. Total Quality Management (3rd.). Pearson.
芝加哥风格引文Besterfield, Dale H. Total Quality Management. 3rd. Pearson.
MLA引文Besterfield, Dale H. Total Quality Management. 3rd. Pearson.
警告：这些引文格式不一定是100％准确.
APA引文