Cita APA (7th ed.)

Fitzsimmons, M. J. (2006). Service Management (5th.). McGraw-Hill.

Cita Chicago (17th ed.)

Fitzsimmons, Mona J. Service Management. 5th. Boston: McGraw-Hill, 2006.

Cita MLA (9th ed.)

Fitzsimmons, Mona J. Service Management. 5th. McGraw-Hill, 2006.