APA-viite (7. p.)

Fitzsimmons, M. J. (2006). Service Management (5th.). McGraw-Hill.

Chicago-viite (17. p.)

Fitzsimmons, Mona J. Service Management. 5th. Boston: McGraw-Hill, 2006.

MLA-viite (9. p.)

Fitzsimmons, Mona J. Service Management. 5th. McGraw-Hill, 2006.