Style de citation APA (7e éd.)

Fitzsimmons, M. J. (2006). Service Management (5th.). McGraw-Hill.

Style de citation Chicago (17e éd.)

Fitzsimmons, Mona J. Service Management. 5th. Boston: McGraw-Hill, 2006.

Style de citation MLA (9e éd.)

Fitzsimmons, Mona J. Service Management. 5th. McGraw-Hill, 2006.