Cita APA

Fitzsimmons, M. J. (2006). Service Management (5th.). McGraw-Hill.

Citación estilo Chicago

Fitzsimmons, Mona J. Service Management. 5th. Boston: McGraw-Hill, 2006.

Cita MLA

Fitzsimmons, Mona J. Service Management. 5th. McGraw-Hill, 2006.