Fitzsimmons, M. J. (2006). Service Management (5th.). McGraw-Hill.
Chicago-čujuhus (17. p.)Fitzsimmons, Mona J. Service Management. 5th. Boston: McGraw-Hill, 2006.
MLA-čujuhus (9. p.)Fitzsimmons, Mona J. Service Management. 5th. McGraw-Hill, 2006.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.