APA-referens (7:e uppl.)

Fitzsimmons, M. J. (2006). Service Management (5th.). McGraw-Hill.

Chicago-referens (17:e uppl.)

Fitzsimmons, Mona J. Service Management. 5th. Boston: McGraw-Hill, 2006.

MLA-referens (9:e uppl.)

Fitzsimmons, Mona J. Service Management. 5th. McGraw-Hill, 2006.