Cita APA (7th ed.)

Fitzsimmons, J. A. (2006). Service Management (5th.). McGraw Hill.

Cita Chicago (17th ed.)

Fitzsimmons, James A. Service Management. 5th. New Delhi: McGraw Hill, 2006.

Cita MLA (9th ed.)

Fitzsimmons, James A. Service Management. 5th. McGraw Hill, 2006.