Fitzsimmons, J. A. (2006). Service Management (5th.). McGraw Hill.
Dyfyniad Arddull ChicagoFitzsimmons, James A. Service Management. 5th. New Delhi: McGraw Hill, 2006.
Dyfyniad MLAFitzsimmons, James A. Service Management. 5th. McGraw Hill, 2006.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.