APA aipamena

Fitzsimmons, J. A. (2006). Service Management (5th.). McGraw Hill.

Chicago Style aipamena

Fitzsimmons, James A. Service Management. 5th. New Delhi: McGraw Hill, 2006.

MLA aipamena

Fitzsimmons, James A. Service Management. 5th. McGraw Hill, 2006.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.