APA-viite (7. p.)

Fitzsimmons, J. A. (2006). Service Management (5th.). McGraw Hill.

Chicago-viite (17. p.)

Fitzsimmons, James A. Service Management. 5th. New Delhi: McGraw Hill, 2006.

MLA-viite (9. p.)

Fitzsimmons, James A. Service Management. 5th. McGraw Hill, 2006.