Cita APA

Fitzsimmons, J. A. (2006). Service Management (5th.). McGraw Hill.

Citación estilo Chicago

Fitzsimmons, James A. Service Management. 5th. New Delhi: McGraw Hill, 2006.

Cita MLA

Fitzsimmons, James A. Service Management. 5th. McGraw Hill, 2006.

Warning: These citations may not always be 100% accurate.