Fitzsimmons, J. A. (2006). Service Management (5th.). McGraw Hill.
Chicagoスタイル(17版)引用形式Fitzsimmons, James A. Service Management. 5th. New Delhi: McGraw Hill, 2006.
MLA(9版)引用形式Fitzsimmons, James A. Service Management. 5th. McGraw Hill, 2006.
警告: この引用は必ずしも正確ではありません.