APA (7. basım) Alıntı

Fitzsimmons, J. A. (2006). Service Management (5th.). McGraw Hill.

Chicago Style (17. basım) Atıf

Fitzsimmons, James A. Service Management. 5th. New Delhi: McGraw Hill, 2006.

MLA (9th ed.) Atıf

Fitzsimmons, James A. Service Management. 5th. McGraw Hill, 2006.