Buttle, F. (2004). Customer Relationship Management. Elesvier.
Chicagoスタイル(17版)引用形式Buttle, Francis. Customer Relationship Management. New Delhi: Elesvier, 2004.
MLA(9版)引用形式Buttle, Francis. Customer Relationship Management. Elesvier, 2004.
警告: この引用は必ずしも正確ではありません.