Lovelock, C., Wirtz, J., & Chatterjee, J. (2017). Service Marketing: People, Technology, Strategy (7th ed.). Pearson Education.
Chicago-referens (17:e uppl.)Lovelock, Christopher, Jochen Wirtz, och Jayanta Chatterjee. Service Marketing: People, Technology, Strategy. 7th ed. Noida: Pearson Education, 2017.
MLA-referens (9:e uppl.)Lovelock, Christopher, et al. Service Marketing: People, Technology, Strategy. 7th ed. Pearson Education, 2017.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.