APA-Zitierstil (7. Ausg.)

Dyche, J. (2013). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd.

Chicago-Zitierstil (17. Ausg.)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson Education India Pvt. Ltd, 2013.

MLA-Zitierstil (9. Ausg.)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd, 2013.