Dyche, J. (2013). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd.
Citación estilo ChicagoDyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson Education India Pvt. Ltd, 2013.
Cita MLADyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd, 2013.
Warning: These citations may not always be 100% accurate.