APA (7e ed.) Bronvermelding

Dyche, J. (2013). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd.

Chicago (17e ed.) Bronvermelding

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson Education India Pvt. Ltd, 2013.

MLA (9e ed.) Bronvermelding

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd, 2013.