Dyche, J. (2013). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd.
芝加哥风格引文Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson Education India Pvt. Ltd, 2013.
MLA引文Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson Education India Pvt. Ltd, 2013.
警告：这些引文格式不一定是100％准确.