Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press.
Цитирование в стиле Чикаго (17-е изд.)Kaplan, Robert S., и David P. Norton. The Balanced Scorecard: Translating Strategy into Action. Boston, Massachusetts: Harvard Business School Press, 1996.
Цитирование MLA (9-е изд.)Kaplan, Robert S., и David P. Norton. The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press, 1996.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.