Charan, R., & Willigan, G. (2007). Know-How: The 8 Skills that Separate People Who Perform from Those Who Don't. Random House Business Books.
Cita Chicago (17th ed.)Charan, Ram, i Geri Willigan. Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't. London: Random House Business Books, 2007.
Cita MLA (9th ed.)Charan, Ram, i Geri Willigan. Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't. Random House Business Books, 2007.
Atenció: Aquestes cites poden no estar 100% correctes.