Charan, R., & Willigan, G. (2007). Know-How: The 8 Skills that Separate People Who Perform from Those Who Don't. Random House Business Books.
Citação do estilo Chicago (17ª ed.)Charan, Ram, e Geri Willigan. Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't. London: Random House Business Books, 2007.
Citação MLA (9ª ed.)Charan, Ram, e Geri Willigan. Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't. Random House Business Books, 2007.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.