APA-referens (7:e uppl.)

Lovelock, C. (2011). Service Marketing (6th.). Pearson.

Chicago-referens (17:e uppl.)

Lovelock, Christopher. Service Marketing. 6th. New Deldhi: Pearson, 2011.

MLA-referens (9:e uppl.)

Lovelock, Christopher. Service Marketing. 6th. Pearson, 2011.