Wirtz, J., & Lovelock, C. (2016). Services Marketing: People, Technology, Strategy (8th ed.). World Scientific Publishing Co. In.
Chicago-referens (17:e uppl.)Wirtz, Jochen, och Christopher Lovelock. Services Marketing: People, Technology, Strategy. 8th ed. Chennai: World Scientific Publishing Co. In, 2016.
MLA-referens (9:e uppl.)Wirtz, Jochen, och Christopher Lovelock. Services Marketing: People, Technology, Strategy. 8th ed. World Scientific Publishing Co. In, 2016.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.