Kotter, J. P., & Cohen, D. S. (2002). The Heart of Change: Real-Life Stories of How People Change their Organizations. Harvard Business Review Press.
Citação do estilo Chicago (17ª ed.)Kotter, John P., e Dan S. Cohen. The Heart of Change: Real-Life Stories of How People Change Their Organizations. Boston, Massachusetts: Harvard Business Review Press, 2002.
Citação MLA (9ª ed.)Kotter, John P., e Dan S. Cohen. The Heart of Change: Real-Life Stories of How People Change Their Organizations. Harvard Business Review Press, 2002.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.