Plaster, G. A., & Alderman, J. D. (2006). Beyond Six Sigma: Profitable Growth through Customer Value Creation. John Wiley & Sons, Inc.
Chicago-viite (17. p.)Plaster, Gary A., ja Jerry D. Alderman. Beyond Six Sigma: Profitable Growth Through Customer Value Creation. New Jersey: John Wiley & Sons, Inc, 2006.
MLA-viite (9. p.)Plaster, Gary A., ja Jerry D. Alderman. Beyond Six Sigma: Profitable Growth Through Customer Value Creation. John Wiley & Sons, Inc, 2006.
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