Plaster, G. A., & Alderman, J. D. (2006). Beyond Six Sigma: Profitable Growth through Customer Value Creation. John Wiley & Sons, Inc.
Chicagoスタイル(17版)引用形式Plaster, Gary A., , Jerry D. Alderman. Beyond Six Sigma: Profitable Growth Through Customer Value Creation. New Jersey: John Wiley & Sons, Inc, 2006.
MLA(9版)引用形式Plaster, Gary A., , Jerry D. Alderman. Beyond Six Sigma: Profitable Growth Through Customer Value Creation. John Wiley & Sons, Inc, 2006.
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