Beyond Six Sigma: Profitable Growth through Customer Value Creation
"In Beyond Six Sigma, authors Gary Plaster and Jerry Alderman unveil a powerful new approach to meeting the challenges of doing business in today's more competitive global markets. Customer Value Creation, or "CVC," as it is known, weds the full complement of Six Sigma tools with...
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| Formato: | Livro |
| Idioma: | inglês |
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New Jersey
John Wiley & Sons, Inc.
2006
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