Michelli, J. A. (2014). Leading the Starbucks Way: 5 Principles for Connecting with your Customers, your Products and your People. McGraw Hill Education (India) Pvt. Ltd.
Style de citation Chicago (17e éd.)Michelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People. New Delhi: McGraw Hill Education (India) Pvt. Ltd, 2014.
Style de citation MLA (9e éd.)Michelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People. McGraw Hill Education (India) Pvt. Ltd, 2014.
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