APA način citiranja (7. izdanje)

Peelen, E. (2018). Customer Relationship Management. Pearson Education India Pvt. Ltd.

Čikaški stil citiranja (17. izdanje)

Peelen, Ed. Customer Relationship Management. New Delhi: Pearson Education India Pvt. Ltd, 2018.

MLA način citiranja (9. izdanje)

Peelen, Ed. Customer Relationship Management. Pearson Education India Pvt. Ltd, 2018.