Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty
"To manage and sustain profitability over the long term, companies need to define and execute the right marketing strategies and measure their results against the right yardstick. Dozens of metrics are available, but one is most crucial: Customer Lifetime Value (CLV)-defined as the net present...
-д хадгалсан:
| Үндсэн зохиолч: | |
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| Формат: | Ном |
| Хэл сонгох: | англи |
| Хэвлэсэн: |
New Delhi
Pearson Education India Pvt. Ltd.
2008
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| Нөхцлүүд: | |
| Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
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| Тойм: | "To manage and sustain profitability over the long term, companies need to define and execute the right marketing strategies and measure their results against the right yardstick. Dozens of metrics are available, but one is most crucial: Customer Lifetime Value (CLV)-defined as the net present value of future profits from each customer, in Managing Customers for Profit, leading marketing innovator, V. Kumar reveals how to establish forward-looking marketing strategies based on CLV and use them to manage both customer relationships and profitability simultaneously." |
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| Биет тодорхойлолт: | xx, 296 p. |
| ISBN: | 9788131719800 |