Adair, J. (2009). Effective Communication: The most Important Management Skill of all (New rev. ed.). Pan Books An Imprint of Pan MacMillan.
Citação norma ChicagoAdair, John. Effective Communication: The Most Important Management Skill of All. New rev. ed. London: Pan Books An Imprint of Pan MacMillan, 2009.
Citação norma MLAAdair, John. Effective Communication: The Most Important Management Skill of All. New rev. ed. Pan Books An Imprint of Pan MacMillan, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.