APA (7th ed.) Citation

Carlzon, J. (1987). Moments of Truth. Harper Business.

Chicago Style (17th ed.) Citation

Carlzon, Jan. Moments of Truth. New York: Harper Business, 1987.

MLA (9th ed.) Citation

Carlzon, Jan. Moments of Truth. Harper Business, 1987.

Warning: These citations may not always be 100% accurate.